Refund policy

RETURN & REFUNDS POLICY
Butterbing Cookie Sandwiches takes every endeavour to ensure that your purchase arrives quickly and in good condition. Due to the perishable nature of our products, we can not accommodate returns and refunds will be subject to the reasons as set out below.

If we are in error and deliver a product other than what was ordered online, please contact us by email or phone within 48 hours of receiving the delivery. We’ll arrange for the delivery of the correct order to be sent to the same delivery address at no additional cost. Butterbing Cookie Sandwiches is proud to offer our customers quality products however in an unlikely instance that a product delivered is in some way faulty or damaged through the conduct of Butterbing Cookie Sandwiches, we will replace the product at no additional expense to the purchaser. Contact us by phone or email in any such instances. Due to the perishable nature of our products we do not require the original order to be returned.

If you are in error, Butterbing Cookie Sandwiches is not able exchange or refund products that have been ordered incorrectly or if you have a change of mind about the type of product chosen for any reason. If you change your address and fail to update your details on this site, you will be liable for the Butterbing Cookie Sandwiches products being delivered to the incorrect address. Butterbing Cookie Sandwiches will not be responsible for any delays in delivery that fall outside the control of Butterbing Cookie Sandwiches or its employees.

Whilst every care is taken under Butterbing Cookie Sandwiches’ control, situations occur outside of our control. If neither party is in error when there is a problem with your delivery or non-arrival of an ordered product, there are a number of resolutions depending on your particular situation. Our couriers will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched. However, on occasion goods may be damaged in transit to you. If this occurs, please either contact us by phone or email. If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 6 hours of receiving the goods. Please provide images of the damage or defect by email and as part of our commitment to excellent customer service, we will arrange a delivery of a replacement product at no cost to you.