SHIPPING POLICY


How we pack and send your order

We use express or overnight freight. Your cookies are protected with insulated cartons and cold-gel packs to keep your cookies from getting warm during transit. If you are not available to receive your order, the courier will find a safe place to leave it.


Metro Melbourne & Near by

We dispatch Monday to Thursday, with orders arriving the next day. Orders received before 10am will be dispatched the same day. Your order will be shipped by a local courier, and tracking information is not available.

Transit Times

Order by Dispatched Estimated Arrival

Monday before 10am

Monday

Tuesday

Tuesday before 10am

Tuesday

Wednesday

Wednesday before 10am

Wednesday

Thursday

Thursday before 10am

Thursday

Friday

Friday to Sunday

Monday

Tuesday


Rest of Victoria

We dispatch Monday to Wednesday, with orders arriving 1 to 2 days later. Orders received before 10am will be dispatched the same day. Your order will be shipped with either Australia Post (Express Post) or an alternative express freight option, depending on whats available to your area. You will receive a tracking number via email.

Transit Times

Order by Dispatched Estimated Arrival

Monday before 10am

Monday

Tuesday-Wednesday

Tuesday before 10am

Tuesday

Wednesday-Thursday

Wednesday before 10am

Wednesday

Thursday-Friday

Thursday to Sunday

Monday

Tuesday-Wednesday


Rest of Australia

Due to significant demands at distribution centres and limited freight options, we're restricted to delivering to Victoria only at this time. Watch this space, as soon as we can deliver Australia wide - we will!

COVID-19 Impacts

Australia is currently experiencing significant freight delays. Most of our courier partners are processing higher volumes of parcels than normal and staff shortages. We are monitoring the situation daily and are avoiding sending parcels to areas with known delays. If your parcel has been delayed due to COVID-19 impacts we'll either offer you a refund or send a replacement. If your replacement order is also delayed, then we will refund your order.

Please email orders@butterbing.com.au if you have shipping questions.