SHIPPING POLICY


where we deliver

Visit our page Where We Deliver for the list of suburubs we offer home delivery to.

Our business delivery network is slightly larger, so if you're a cafe or business, contact us for more information.

 
How we pack and send your order

We pack your parcel with insulation and cold-gel packs to keep your cookies from getting warm during transit and so they can be left unattended for a short period of time.

Most orders are will arrive via our cold freight partners within 2-7 days. For harder to reach areas, orders arrive via our express freight partners within 2-3 days.

 
Sorry, NO PO Boxes & PARCEL LOCKERS

Unfortunately we cannot deliver to PO boxes or Parcel Lockers. Only Australia Post delivers to PO Boxs and Parcel Lockers, and unfortunately we have found that we cannot rely on their delivery time frames. Never say never though! We'll reconsider Australia Post as a delivery partner in the future when Australia's logistics networks have recovered from the impacts fo the pandemic.

 
LOST OR DAMANGED PARCELS

If you're experiencing any issues with you order, please email orders@butterbing.com.au and we'll help you out.