Shipping
Where do you deliver?
Visit our page Where We Deliver for the list of suburbs we offer home delivery to.
Our business delivery network is slightly larger, so if you're a cafe or business, contact us for more information.
How much is delivery?
Free for orders over $39 and a $15 charge for orders under $39.
Do you deliver to PO Boxes?
No, we currently do not deliver to PO Boxes. Please provide us with a street address for delivery.
Can I track my order?
Yes, you will receive a tracking number with your delivery. Contact orders@butterbing.com.au if you have not received one.
Can I nominate a delivery day for my order?
We do not offer specific delivery days at this time.
How long will my order take to arrive?
Most orders are will arrive via our cold freight partners within 2-7 days. For harder to reach areas, orders arrive via our express freight partners within 2-3 days.
We pack your parcel with insulation and cold-gel packs to keep your cookies from getting warm during transit and so they can be left unattended for a short period of time.
What if Iām not home to receive my delivery?
The courier will leave your parcel in a safe place, and your parcel will be in an insulated arton with cold gel packs.
It's best to choose a delivery address where the courier can easily leave your parcel or someone will be available to receive it.
My item arrived damaged! What can I do now?
We're here to help! Please email orders@butterbing.com.au within 48 hours of delivery with a photo of the damage, and we will quickly find a resolution.