FREQUENTLY ASKED QUESTIONS

Shipping

Where do you deliver?

Visit our page Where We Deliver for the list of suburbs we offer home delivery to.

Our business delivery network is slightly larger, so if you're a cafe or business, contact us for more information.

How much is delivery?

Free for orders over $39 and a $15 charge for orders under $39.

Do you deliver to PO Boxes?

No, we currently do not deliver to PO Boxes. Please provide us with a street address for delivery.

Can I track my order?

Yes, you will receive a tracking number with your delivery. Contact orders@butterbing.com.au if you have not received one.

Can I nominate a delivery day for my order?

We do not offer specific delivery days at this time.

How long will my order take to arrive?

Most orders are will arrive via our cold freight partners within 2-7 days. For harder to reach areas, orders arrive via our express freight partners within 2-3 days.

We pack your parcel with insulation and cold-gel packs to keep your cookies from getting warm during transit and so they can be left unattended for a short period of time.

What if I’m not home to receive my delivery?

The courier will leave your parcel in a safe place, and your parcel will be in an insulated arton with cold gel packs.

It's best to choose a delivery address where the courier can easily leave your parcel or someone will be available to receive it.

My item arrived damaged! What can I do now?

We're here to help! Please email orders@butterbing.com.au within 48 hours of delivery with a photo of the damage, and we will quickly find a resolution.

Product Questions

Where are Butterbings made?

All our cookies are meticulously made by our baking team at Butterbing HQ in Melbourne.

Storage instructions and Shelf Life

Freeze them on arrival for up to 8 weeks. Otherwise they have a 5 day shelf-life from thaw. Make sure to store defrosted Butterbings in the fridge overnight, in an airtight container.

How long do they take to defrost?

About 30 minutes depending on the temperature/bit faster in Summer. You can also move the box to the fridge the night before to defrost.

Do you offer customised cookies?

We're unable to offer this service at this time.

Ordering

Can I change or cancel my order once I've placed it?

As our kitchen starts processing orders immediately, we are not able to make any changes or cancel orders once they are placed.

I want to buy a specific flavour (i.e. Musk Stick, Nutella Donut) - why isn't it online?

One of the exciting things about our online store is that along with our standard flavours (Salted Caramel, Vanilla Bean, Nutella, Peanut Butter, Birthday Cake, Cookie Dough), we release new Flash Flavours regularly. Sign up to our newsletter to be the first to hear about new Flavours as they are released.

Can I include a gift note?

Yep! Go to your cart and find section "Add a Gift Message".

Allergy & Ingredients

What are the ingredients in the cookies?

See the product description of each product for ingredients and allergen information here.

Are Butterbings Halal?

No, Butterbings are not Halal certified as they contain Vanilla Extract.

Are Butterbings gluten-free?

Yes. All of our cookies are gluten free. We use gluten free ingredients only and there are no other products made on site that contain gluten.

Are Butterbings nut-free?

Trace amounts of nuts may be present in all flavours. The brownie cookie recipe does not use nuts, but some of our buttercream recipes do. Nuts are present in our kitchen, particularly peanuts and hazelnuts.

Do Butterbings contain raw eggs?

No. All eggs used in Butterbings are cooked.

Do you use free range eggs?

Yes!

Dietary restrictions

If you have a specific ingredient concern, please let us know and we can advise if the product contains the ingredient and also offer you alternative products that may suit your needs better.

COMPETITION T&C's

There are currently no competitions running.