Where do you deliver?
Currently Victoria only. As Butterbings are perishable, we're super conscious that your Bings need to arrive in a timely manner for to enjoy. Due to significant delays at distribution centres nationwide, we're restricted to VIC delivery only at this time. Watch this space, as soon as we can deliver Australia wide - we will!
How much is delivery?
Free for orders over $39 and a $15 charge for orders under $39.
How are the Butterbings packaged?
The Butterbing team will pack up your order in our lovely gift pack and pack it with an ice pack and safety wrapping so it arrives to you in perfect condition.
Can I track my order?
Your order is shipped by a local courier and therefore tracking is not available. Feel free to contact email@example.com if you are having any issues.
How long will my order take to arrive?
To keep your order fresh, we use express freight services. We limit our dispatch days from Monday to Thursday to ensure your parcel arrives before the weekend.
If you placed your order on a Thursday, we'll run around like mad women and do our best to get your order dispatched the same day.
Orders received after the courier pickup on Thursday will be dispatched the following Monday and will arrive 1-3 days later.
What if I’m not home to receive my delivery?
We recommend that you have your Butterbings delivered to a location where someone can look after them – like an office or workplace.
Butterbings are temperature-sensitive. All packages are sent with foil liners and ice packs to manage any heat exposure as much as possible, but unfortunately, we cannot take responsibility for any melting or spoilage.
If someone is not there to accept the product, the delivery drivers have authority to leave your order at the delivery address if there is a safe and secure place to do so.
My item arrived damaged! What can I do now?
We're here to help! Please email firstname.lastname@example.org within 48 hours of delivery with a photo of the damage, and we will quickly find a resolution.