Frequently asked questions.

WHOLESALE

Can I get wholesale pricing of your products?

Yes, just contact our sales team. We are a wholesale bakery and cafes and coffee shop supplier. We can ship to most places in Australia. Fill in our contact form or call them on 1300 796 652, email [email protected] or and someone will get back to you. 

INGREDIENTS

Are your products gluten-free?

All of our cookies are gluten free. We use gluten free ingredients only and there are not other products made on site that contain gluten.

Are Butterbings vegan?

No. We use butter and eggs in all of our recipes. Some (not many) of our flavours contain gelatine. For a short time, we were making a very delicious vegan range. We dedicated about 12 months to perfect the recipe but were just never able to develop a recipe that produced consistent results. We tried very hard, but it just wasn’t meant to be!

Are any of your products nut free?

Trace amount of nuts may be present in all flavours. The brownie cookie recipe does not use nuts, but some of our buttercream recipes do. Nuts are present in our kitchen, particularly peanuts and hazelnuts.

Does your product contain raw egg?

No. Eggs are only used in the brownie cookie, which is baked. We don’t use raw eggs in our buttercreams.

BUYING

Where can I buy Butterbings?

From our online store or from Cafes. Check out our stockist map to find your nearest cafe

Can I order through one of your cafe stockists?

Maybe? We honestly haven’t explored this idea much. It doesn’t hurt to ask.

Can I order a Butterboom? (1.5kg cake-style brownie cookie sandwiches).

No. We stopped offering this product in May 2019

Can I order cookies directly?

Yes, you can order them for delivery. Find our available flavours on our online shop.

Where is the Butterbing factory? Can I come visit?

We’re located in Dandenong, Victoria, however our kitchen is closed to the public.

How should I store Butterbings?

If you purchased them from a cafe, you should keep them airtight, refrigerated and consume within a few days.