Help and Support Centre

Frequently asked questions

DELIVERYS

When will my order arrive?

How on earth do you send cookies in the mail?!

What are my delivery options?

What does ‘Authority to Leave’ mean?

Can I collect from your cafe stockists?

Do you ship outside of Australia?

Do you deliver on weekends or public holidays?

What if my question hasn’t been answered?

OUR PRODUCTS

Where can I find the nutritional facts for your products?

Do Butterbings contain gluten?

Do you use free-range eggs?

Do you have any vegan products?

Are your products vegetarian?

Are any of your products nut free?

What is the shelf life your products?

Where are Butterbings made?

CANCELLATIONS, RETURNS AND REFUNDS

How do I cancel my order?

I would like to return an item and/or be refunded