We've gone to great lengths to ensure our packaging protects our cookies, so that they look as good for you as they do fresh from the oven. Our treats are packaged in sturdy boxes with custom-designed trays to protect each cookie, whether it’s heading minutes down the road, or across Australia!
All parcels are protected from heat damage with special insulated bags and ice-packs.
Due to the perishable nature of Butterbings, your order will packed into a special insulated parcel and kept cool with ice packs.
To ensure your parcel is in transit for the shortest time possible, we only dispatch on Mondays, Tuesdays and Wednesdays. All parcels are marked 'Authority To Leave' and we will not deliver to PO boxes.
Each product on our site has a corresponding image of its nutritional information. Simply click on the treat you’re interested in and refer to the image gallery on the right side of the page. If you require more detailed information, please contact us directly.
Butterbings do not contain any sources of gluten and are baked with gluten-free flour. However, while we carefully source ingredients and wash equipment thoroughly, our kitchen is sometimes used to bake goods containing gluten. As a result, we choose not to offer a 100% gluten-free guarantee out of respect for those with coeliac disease.
The items which contain nuts will have this information listed on the product page under the heading "Allergen Information". You can also filter cookies on our website by clicking "filter by flavours or ingredients" and selecting "nutfree".
Please note, our nut free products are produced in a kitchen where nuts are present.
Due to the perishable nature of our products, we can not accommodate returns or refunds unless it matches one of the reasons listed below:
If we are in error and deliver an incorrect product, please contact us by email or phone within 6 hours of receiving the delivery. We’ll arrange for the correct order to be sent to the same delivery address at no additional cost.
Butterbing Cookie Sandwiches is proud to offer our customers quality products, however in the unlikely instance that a product is in some way faulty or damaged through the conduct of Butterbing Cookie Sandwiches, we will replace it at no additional expense. Contact us by phone or email in any such instances.
We are not able exchange or refund products that have been ordered incorrectly or if you have a change of mind about chosen product for any reason. If your address changes and you fail to update your details on the site, you will be liable for the products being delivered to the incorrect address. Butterbing Cookie Sandwiches will not be responsible for any delays in delivery that fall outside the control of Butterbing Cookie Sandwiches or its employees.